AtoZ Logistic Solutions - Reliable Delivery Service in Orpington

Privacy Policy

Last updated: 20/06/2025

A to Z Logistics Solutions: Privacy Policy

Welcome to A to Z Logistics ("we," "us," "our"). Protecting your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit and interact with https://www.atoz‑logistics.co.uk/.

1. Information We Collect

a. Personal Data You Provide

Contact details (name, email, phone, address) when you request quotes, register for services, submit forms, or contact us.

Vehicle/logistics information (e.g. collection/delivery addresses, consignment details) to perform logistics services.

Communication content (emails, phone calls, chat messages) when you reach out to us.

b. Automatically Collected Data

Usage data: IP address, browser type, device identifiers, pages viewed, time spent on the site.

Cookies and tracking technologies: to analyse traffic, improve experience, and remember preferences. See our Cookie Policy for more detail.

c. Third‑Party Sources

If you authenticate via third‑party platforms or if we receive data from business partners, carriers, or publicly available sources.

2. How We Use Your Information

We process your info to:

Deliver services – coordinate pickups, deliveries, shipping updates, invoices.
Communicate with you – provide booking confirmations, status updates, respond to inquiries.
Improve our website & service – perform analytics, troubleshooting, performance monitoring.
Marketing (optional) – send newsletters or offers if you've opted in.
Compliance & security – meet legal, regulatory, or contractual obligations and protect us against fraud or misuse.

3. Legal Basis for Processing (UK/EU GDPR)

Contract performance: to execute agreed-upon logistics services.
Legal obligation: retention of records, financial reporting, regulatory compliance.
Legitimate interests: website improvement, fraud prevention, enforcing terms.
Consent: for optional marketing communications.

4. Data Sharing and Disclosure

We may disclose your data with:

Logistics partners, carriers, customs brokers to fulfil delivery services.
Service providers (e.g. IT, payment processors, analytics).
Legal authorities or courts when required by law or to defend rights.
Acquirers/merging entities if our business is sold or reorganised (subject to confidentiality safeguards).

We do not sell personal information to third parties.

5. International Data Transfers

Some of our services or providers may be located outside the UK/EU (e.g. cloud servers, analytics tools). We ensure these transfers are lawful by using:

Adequacy decisions,
Standard contractual clauses,
Other recognized transfer mechanisms.

6. Data Retention

Service-related data (e.g. orders, delivery documents) kept for up to 7 years to comply with tax/accounting rules.
Contact and usage data generally retained for up to 2 years after last interaction unless further retention is required.
We'll anonymize or delete data when retention is no longer needed.

7. Your Rights

Under UK GDPR/UK Data Protection Act 2018, you have the right to:

Access the personal data we hold about you.
Rectify inaccuracies or update incomplete information.
Delete your data (where no longer legally required).
Restrict or object to data processing.
Data portability – receive your data in a structured, widely used format.
Withdraw consent at any time for marketing communications.
File a complaint with the Information Commissioner's Office (ICO) if you believe your rights have been violated.

To exercise these rights, please contact us at:
Email: [insert contact email]
Address: [insert postal address]

8. Security

We implement appropriate security measures (internal policies, encryption, restricted access) to protect your data. While no system is 100% secure, we constantly monitor and update our safeguards.

9. Third‑Party Links

Our site may contain links to external websites. We're not responsible for their privacy practices. Please review their policies separately.

10. Cookies & Tracking

We use cookies and tools like Google Analytics to:

Understand user behavior,
Improve site performance,
Provide tailored content and preferences.

You can manage or disable cookies through your browser settings. Consult our Cookie Policy for full details.

11. Children's Privacy

Our services aren't intended for children under 13. We don't knowingly collect data from minors and will delete it if discovered.

12. Changes to this Policy

We may update this Privacy Policy occasionally. We'll post changes here and update the "Last updated" date. If changes materially affect how we use your data, we'll notify you via your registered contact method or prominently on the website.